FREQUENTLY ASKED QUESTIONS
Have a question? Want to learn more about our store? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, contact us.
Do you customise everything?
Yes, many of our existing products are customisable, however, if you are wanting something specific, just contact us through the CUSTOMISE PAGE, and we will do our best to make it happen.
How long does it take to customise?
It usually takes between 1-2 weeks to customise an item. However, it can take longer, depending on the size of the order and the location that you are in.
Do you do wholesale or corporate orders?
Yes, absolutely! We would love to do wholesale orders for churches or other groups. You can customise these to suit your needs.
How can I get special offers and deals?
If you have signed up for our email list, you will have the chance to gain exclusive deals and offers that our other customers don't! However, we still run giveaways and offers on our Instagram page, so make sure you are following us over there.
How do I unsubscribe from emails?
Just click on the unsubscribe button at the bottom of your emails. If you are having trouble, contact us on any social media platform or send us an email at witnessmerch.nz@gmail.com, and we can help.
Can I change my products?
We do not do change-of-mind returns, especially for custom products. Check our returns policy page for more info on refunds and returns.
How much is it for shipping?
You should automatically see shipping prices during checkout. Shipping prices also depend on your location.
What is the easiest way to contact you?
You can contact us via Instagram or Facebook by emailing us at witnessmerch.nz@gmail.com or through the CONTACT PAGE
When are your markets?
We aim to do markets once a month in the summer and twice a month from October through to December. Sign up for our emailing list to keep up to date, and follow us on social media for market announcements.