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SHIPPING AND DELIVERY

What You Need to Know

Processing your order takes 1-2 days

Shipping takes 5-10 days depending on if you are within or outside of Auckland. 

 

Shipping within Auckland: Flat rate $7

Delivery Time within Auckland: 3-5 days 

 

Shipping outside of Auckland: Flat rate $10

Delivery Time within Auckland: 5-10 days 

 

* Note that shipping may be in high demand during the holiday season, so please allow for some extra time. 

 

T&C’s: 

When you purchase a good from our Site, the goods will be delivered through one of the following methods

  • Standard delivery via NZ post (5-10 days)

  • Pickups are NOT available, unless under special circumstances 

 

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances.  Please note that delivery times do not include weekends and statutory holidays in New Zealand. 

 

You will be required to pay delivery charges in addition to the price of the goods you purchase. 

 

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

OUR RETURN/REFUND POLICY

Everything You Need to Know

Refunds for Goods

 

Refund requests must be made within 10 days after receipt of your goods. 

 

We accept refund requests for goods sold on our Site for any of the following reasons: 

  • Good is broken upon delivery; 

  • Good does not match the description or 

  • Good is the wrong size (different from what was ordered)

 

Refunds do not apply to the following goods: 

  • Customised items

 

Return of Goods

 

Returns can be made by mail. To return by mail, follow the following procedure: 

 

Pack your goods and attach the return label that was included in your package or contact us for information. Go to your nearest post office and pay the necessary postage.

Witness Merch Logo

TERMS & CONDITIONS

These terms and conditions (the “Terms and Conditions”) govern the use of www.witnessmerch.com (the “Site”). This Site is owned and operated by Witness Merch. This Site is an e-commerce website operated by Wix.com. 

 

By using this Site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times.

ACCEPTABLE USE

Our Policy

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes and not to: 

 

  • Harass or mistreat other users of our Site;

  • Violate the rights of other users of our Site; 

  • Violate the intellectual property rights of the Site owners or any third party to the Site; 

  • Hack into the account of another user of the Site; 

  • Act in any way that could be considered fraudulent; or

  • Post any material that may be deemed inappropriate or offensive 

 

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserved the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site. 

SALES OF GOODS AND SERVICES

Everything you need to know

These Terms and Conditions govern the sale of goods available on our Site. 

 

The following goods and services are available on our Site: 

  • T-shirts

  • Art Prints 

  • Bookmarks

  • Cushions

  • Tote bags and

  • Stickers 

 

The following services are available on our Site: 

  • Wholesale and

  • Customized orders 

 

These services will be paid for in full upon the completion of the service. 

 

These Terms and Conditions apply to all goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk. 

 

We reserved the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instruments to verify receipt of any refund. 

PAYMENTS

What You Need to Know

We accept the following payment methods on our Site; 

  • Direct Bank Transfer

  • Credit Card

  • Debit and 

  • Paypal (Paypal, Credit or Debit)

 

When you provide us with your payment information, you authorize our use of and access to the payment INSTRUMENT you have chosen. 

 

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction. 

CONSUMER PROTECTION LAW

Everything You Need to Know

Where the Consumer Guarantees Act 1993, the Contract and Commercial Law Act 2017, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Witness Merch and our employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site. 

 

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Witness Merch and our employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions. 

 

Applicable Law

These Terms and Conditions are governed by the laws of New Zealand. 

 

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and COnditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will be considered valid. 

 

Change

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect used to behave on our Site. We will notify used by email of changes to these Terms and Conditions or post a notice on our Site. 

 

Contact Details: 

Please contact us if you have any questions or concerns. Our contact details are as follows: 

(09) 629-6164

witnessmerch.nz@gmail.com

 

You can also contact us through the feedback form available on our Site, or reach out to us on our social media channels. Emails are preferred.

Effective Date: 13th January 2022

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